A Review of Business Continuity Planning in IT-Driven Firms: A Study of Telecommunications Firms in Katsina State
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Background of the Study
Business continuity planning (BCP) is a crucial aspect of IT-driven firms, ensuring the continued operation of essential business functions in the face of disruptions such as cyberattacks, natural disasters, or technological failures (Pereira et al., 2023). Telecommunications firms, which are highly reliant on IT infrastructure for service delivery, need comprehensive BCP to mitigate risks and maintain service availability. This review will explore the effectiveness of business continuity planning in telecommunications firms in Katsina State, focusing on the policies, strategies, and tools employed to ensure resilience in their operations.
Statement of the Problem
Despite the increasing reliance on IT in telecommunications, many firms in Katsina State may not have adequate business continuity plans in place or may face challenges in implementing these plans effectively. Lack of resources, insufficient awareness, or ineffective strategies can lead to prolonged service disruptions, loss of customer trust, and financial losses. This study seeks to evaluate the current state of business continuity planning in telecommunications firms and the challenges they face in developing robust continuity strategies.
Objectives of the Study
- To assess the business continuity planning strategies adopted by telecommunications firms in Katsina State.
- To evaluate the effectiveness of these plans in ensuring operational resilience during disruptions.
- To identify challenges faced by telecommunications firms in implementing and maintaining business continuity plans.
Research Questions
- What are the business continuity planning strategies used by telecommunications firms in Katsina State?
- How effective are these strategies in ensuring uninterrupted service delivery during crises?
- What challenges do telecommunications firms face in developing and implementing business continuity plans?
Research Hypotheses
- Business continuity planning strategies in telecommunications firms significantly reduce service disruptions during crises.
- Telecommunications firms in Katsina State face challenges related to resource limitations, awareness, and technology that hinder the effective implementation of business continuity plans.
- Effective business continuity planning significantly improves organizational resilience and customer satisfaction during periods of disruption.
Scope and Limitations of the Study
The study will focus on telecommunications firms operating in Katsina State. Limitations include potential reluctance from firms to disclose sensitive information related to their continuity plans and varying levels of preparedness across firms.
Definitions of Terms
Business Continuity Planning (BCP): A process that ensures critical business functions can continue during and after a disruption.
Telecommunications Firms: Companies involved in providing services related to communication, including mobile networks, internet services, and cable services.
Operational Resilience: The ability of an organization to maintain essential functions despite disruptions.
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